Posts Tagged ‘Apple’

Also Super Trumps Actors rejected!

angrykidNo luck this week! Last night Apple rejected our other new Super Trumps game with famous Hollywood actors. Again because of inappropriate keywords! We’ve just been using a few keywords to promote/connect our other apps, that’s all but apparently enough to reject the app.

Why is there again that fishy smell? Just test what kind of keywords other companies have been using … just try “hot sex” within the App Store search and you’ll get as a search result among others apps with “rock legends”, a pregnancy quizz and an app to find cool bars. Or try “hot game” – according to apple again an inappropriate keyword.
Is it just bad luck that of all things our apps have been rejected? Is Apple now looking at the keywords even more accurately? Is it left to chance?

We’ll remove the inappropriate keywords to restart the review process again … another minimum of 10 days to wait …

Super Trumps Michael Jackson rejected

Webview Super Trumps Michael Jackson

It’s sad, but it’s true: After 25 days of review process our latest Super Trumps application “Michael Jackson” has been rejected.
The reason is:

We’ve reviewed Supertrumpf Michael Jackson and have determined that we cannot post your application because it appears to contain content owned by the Michael Jackson rights holders. Unfortunately, we are not able to accept Michael Jackson related applications not authorized by Michael Jackson’s estate.

Let’s unfurl the whole story: As fans of Michael Jackson (I’ve seen the “King of Pop” live in Nuremberg on his “Bad” tour in the late 80s) we’ve been shocked when we first heard of his unexpected death. We immediately decided to honor the greatest Pop entertainer in history with a branch of our Super Trumps game. Within the game one could play with 32 cards of Michael Jackson’s hits. We’ve been using data and images from Wikipedia under free licenses.

But Apple seems to be frightened of getting complaints by the heirs of the legal rights of Jackos assets. We’ve been wondering why there’s no single Michael Jackson app in store – even no app after one month since his death.
Meanwhile the app review process is getting a little bit farcical! While the “great players” have no problems to bring their updates within a few days through review process, the “lone warriors” and small companies are seeing themselves nerved by partially irreproducible  rejection reasons.
And then this ridiculous  handling of the age rating. Three days ago a new weather app by the German TV station RTL has been published to store – with age rating 17+ (affiliate link).

While Apple is making efforts in enhancing the App Store it would be even more necessary to enhance the app review process and the responsible team of reviewers!
Our “Super Trumps Trains” with high-speed trains is waiting since 24 days for submission to the App Store! Today I received a short notice that the review process will require an unexpected additional time for review. For what?! It’s the same code like all our other Super Trumps games – just other data and media files. Gee!

Suffering from modus operandi of reviewer team

The last 48 hours we had a lot of “fun”, caused by the app reviewer team at Apple. The over-worked folk in the review team won’t harm us intentionally, of course not. But their actions have caused much stress:

  1. They published the version 1.4 of our Super Trumps to the App Store, *although* there is a major problem. The result: 142 customers, who downloaded the update, can now play only the lite version and are nerved by a dialog, stating that they are using a piracy copy … they are not!
    We have immediately  removed the app from store and distributed a new version. Now we’re hoping that the reviewer team will review this non-faulty version as soon as possible.
  2. The recent update of our Super Trumps Aircrafts has been rejected, because “it violates section 3.3.6 of the iPhone Developer Program License Agreement”. When a game has ended the received points are automatically submitted to our online high score list. Apple wants that a user is informed before his data is collected and send elsewhere. Strange that Apple hasn’t moaned about that missing information before. We’ve done so since the first release of Super Trumps in April … we’ve been doing so with every Super Trumps app and with all versions. Why complaining only now?
    We have already send an update for all our Super Trumps apps to Apple reviewer team with an intermediate step: After the game has ended the user can decide whether to submit the received score to the online highscore or not.
  3. Because I’ve been always a great fan of Michael Jackson (I’ve seen him live at his “Bad” tour in Nuremberg in the late 80’s!) and I’ve been shocked by his early death we have developed a Super Trumps app with hit singles by The King of Pop. Already 5 days (!) after submission to reviewer team I got a message with the following content:

    “Your application, Supertrumpf Michael Jackson, is requiring unexpected additional time for review.   We apologize for the delay, and will update you with further status as soon as we are able.
    Thank you for your patience.”

    Yes, thanks! Hmmm, a “additional time for review” for what reason? Because hundreds of developers have submitted a Michael Jackson Remembrance app? Because Apple wants to avoid that developers make big bucks (and also Apple, 30%!) with his death, because that would be impious? Because Apple is frightened that these apps might contain proprietary material?
    I hope that it’s because of reason one!

Phew, a lot to accept within about 10 hours … but we won’t give up but going on with the struggle. Dear Apple, please professionalize your app reviewer team and extend the team as soon as possible! A lot of developers all over the world would be thankful for that professionalization.