Archive for the ‘App review’ Category

Super Trumps Steam Engines rejected

screenshot_v2-0_en_01About 20 days ago we’ve send our new Super Trumps game with ancient steam engines to Apple for review process. Contrary to our other Super Trumps games we want to publish the steam engines for free with an AdMob advertisement. So “sparing” customers can test our game for free … and hopefully they’ll buy other Super Trumps because of the fun the gameplay offers.

Tonight the app has been rejected by Apple because of a bug with the new firmware 3.1. We’re working on that.

Two things are special with this rejection:
First of all the rejection mail came in German language! So far every correspondence from Apple has been in English. What does that mean? That Apple is now translating their correspondence for foreign developers … or that they have German native speakers within the App Review Team?
Second besides the bug another rejection reason have been the entered keywords. We have been using the new keywords also for “cross marketing” issues by using also titles of our other apps. That isn’t allowed – according to the mail by Apple:

manage-your-content-iconAußerdem kann die Anwendung wegen sachfremden Keywords im iTunes Connect-Profil derzeit nicht in den App Store eingestellt werden. Wir veröffentlichen keine Anwendungen, die sachfremde Keywords für ihre Suchkriterien verwenden. Keywords müssen sich auf den Inhalt der Anwendung beziehen. Es wäre angebracht, die Keywords Top, peer, hot, bible, guns zu entfernen.

Wir bitten Sie darum, die sachfremden Keywords in iTunes Connect zu entfernen und Ihre Binary erneut zur Überprüfung einzureichen.

Hinweis: Keywords müssen auf Ihre Anwendung bezogen sein und dürfen keine anstößigen Begriffe enthalten. Es ist nicht angemessen, auf andere Anwendungen hinzuweisen. Keywords können einzelne Worte oder Ausdrücke sein. Bitte beachten Sie, dass das Keyword-Feld auf 100 Zeichen beschränkt ist. Alle Keywords müssen durch Kommas voneinander getrennt sein, um nicht als ein einziges Keyword erkannt zu werden.

The German hint means that only relevant keywords are allowed to use. They have to be relevant for the respective app and must not contain offensive words. For example: We’ve been using the keyword “hot” in terms of “hot game” – Apple is regarding that as a kind of keyword spam.

It’s never getting boring with Apple at your side 😉

Super Trumps Football Stars now in review process

screenshot_fr_v2-0_05We are happy to announce that our newest member of our Super Trumps family with famous footballers has been sent to Apple for review process. Keep your fingers crossed that’ll won’t take as long as with Trains 😉

If you are

… a fan of such famous footballers like Lionel Messi, Thierry Henry, Kaká, Raúl, Ruud van Nistelrooy, David Beckham, Ronaldinho, Fernando Torres, Franck Ribéry, Luca Toni, Cristiano Ronaldo, Wayne Rooney, David Trezeguet, Luís Figo, Zlatan Ibrahimovic, Samuel Eto’o, Didier Drogba, Frank Lampard, Steven Gerrard, Nicolás Anelka, Michael Ballack, Miroslav Klose, Robinho or Diego

… if you’re a fan of famous European football clubs like FC Barcelona, Real Madrid, AC Milan, Liverpool F.C., FC Bayern München, Manchester United F.C., Juventus F.C., FC Internazionale Milano or the Chelsea F.C.

… and if you love the classic Go Fish game (also known as Quartet) – like we do – you shouldn’t miss the new member of our Super Trumps series!

We’ll keep you informed at our site … or follow us on Twitter, so you won’t miss any news about our iPhone applications.

Super Trumps Michael Jackson rejected

Webview Super Trumps Michael Jackson

It’s sad, but it’s true: After 25 days of review process our latest Super Trumps application “Michael Jackson” has been rejected.
The reason is:

We’ve reviewed Supertrumpf Michael Jackson and have determined that we cannot post your application because it appears to contain content owned by the Michael Jackson rights holders. Unfortunately, we are not able to accept Michael Jackson related applications not authorized by Michael Jackson’s estate.

Let’s unfurl the whole story: As fans of Michael Jackson (I’ve seen the “King of Pop” live in Nuremberg on his “Bad” tour in the late 80s) we’ve been shocked when we first heard of his unexpected death. We immediately decided to honor the greatest Pop entertainer in history with a branch of our Super Trumps game. Within the game one could play with 32 cards of Michael Jackson’s hits. We’ve been using data and images from Wikipedia under free licenses.

But Apple seems to be frightened of getting complaints by the heirs of the legal rights of Jackos assets. We’ve been wondering why there’s no single Michael Jackson app in store – even no app after one month since his death.
Meanwhile the app review process is getting a little bit farcical! While the “great players” have no problems to bring their updates within a few days through review process, the “lone warriors” and small companies are seeing themselves nerved by partially irreproducible  rejection reasons.
And then this ridiculous  handling of the age rating. Three days ago a new weather app by the German TV station RTL has been published to store – with age rating 17+ (affiliate link).

While Apple is making efforts in enhancing the App Store it would be even more necessary to enhance the app review process and the responsible team of reviewers!
Our “Super Trumps Trains” with high-speed trains is waiting since 24 days for submission to the App Store! Today I received a short notice that the review process will require an unexpected additional time for review. For what?! It’s the same code like all our other Super Trumps games – just other data and media files. Gee!

Suffering from modus operandi of reviewer team

The last 48 hours we had a lot of “fun”, caused by the app reviewer team at Apple. The over-worked folk in the review team won’t harm us intentionally, of course not. But their actions have caused much stress:

  1. They published the version 1.4 of our Super Trumps to the App Store, *although* there is a major problem. The result: 142 customers, who downloaded the update, can now play only the lite version and are nerved by a dialog, stating that they are using a piracy copy … they are not!
    We have immediately  removed the app from store and distributed a new version. Now we’re hoping that the reviewer team will review this non-faulty version as soon as possible.
  2. The recent update of our Super Trumps Aircrafts has been rejected, because “it violates section 3.3.6 of the iPhone Developer Program License Agreement”. When a game has ended the received points are automatically submitted to our online high score list. Apple wants that a user is informed before his data is collected and send elsewhere. Strange that Apple hasn’t moaned about that missing information before. We’ve done so since the first release of Super Trumps in April … we’ve been doing so with every Super Trumps app and with all versions. Why complaining only now?
    We have already send an update for all our Super Trumps apps to Apple reviewer team with an intermediate step: After the game has ended the user can decide whether to submit the received score to the online highscore or not.
  3. Because I’ve been always a great fan of Michael Jackson (I’ve seen him live at his “Bad” tour in Nuremberg in the late 80’s!) and I’ve been shocked by his early death we have developed a Super Trumps app with hit singles by The King of Pop. Already 5 days (!) after submission to reviewer team I got a message with the following content:

    “Your application, Supertrumpf Michael Jackson, is requiring unexpected additional time for review.   We apologize for the delay, and will update you with further status as soon as we are able.
    Thank you for your patience.”

    Yes, thanks! Hmmm, a “additional time for review” for what reason? Because hundreds of developers have submitted a Michael Jackson Remembrance app? Because Apple wants to avoid that developers make big bucks (and also Apple, 30%!) with his death, because that would be impious? Because Apple is frightened that these apps might contain proprietary material?
    I hope that it’s because of reason one!

Phew, a lot to accept within about 10 hours … but we won’t give up but going on with the struggle. Dear Apple, please professionalize your app reviewer team and extend the team as soon as possible! A lot of developers all over the world would be thankful for that professionalization.